Less personnel is required to support both your clients and other interest groups due to better organized documentation. Many processes are automatized to the point where you can change information in one block and have it applied across the board. Your support team will quickly find the right information required by your customers.
Documentation is produced at a much faster rate thanks to the single-source principle. Translation is also optimized as all the versions in all languages are easily controlled. Need a new version in another language? Just translate the modules that were added or modified, and leave the rest unchanged!
Due to content reuse a significant reduction in time required to produce and maintain the documentation is observed. The process of making a change and subsequently publishing a document is greatly diminished, making a faster delivery to the desired audience.
Storing the documentation in a structured XML format and applying different templates for different types of documents allows to properly adapt one piece of content for different uses. Consistency of content is always ensured. DITAworks allows writers, engineers, clients and other people involved in the process of writing and publishing to cooperate, thus producing documentation of a much higher quality.
DITAworks Helps To
Portable through standards
Using DITAworks, product groups and external business partners can easily share and exchange content. Third parties can use common transformation and presentation models with DITA, or create specialized processing to offer views and presentation of content that is company- or brand-specific. Content can transform for reuse between DITA and other XML formats.
Focused content and better writing
Topic-based authoring produces better writing. Categorizing content into concept, task, and reference topics ensures that users can perform tasks faster, because the information is focused on a certain purpose. Delivery tools that handle metadata can enable users to search for information based on their company role, their job responsibilities, and their task goals.
Finished documents can effortlessly be transformed to a number of desired formats, eliminating the need to convert them one by one (Desktop Publishing). Each topic can easily be used to construct documents for different purposes, without having to re-write everything from scratch.
Nico Shishkin Documentation and Support Engineer Global Services at Fontijne Grotnes Group
Our company worked with instinctools to implement DITA for creating our product documentation. Throughout the entire project and after the implementation of a DITA CMS, instinctools provided us with a very professional technical support and excellent customer service. The DITA CMS ’DITAworks’ delivered to us by instinctools is user-friendly and multifunctional. We are very satisfied with our cooperation with instinctools and would recommend instinctools without hesitation
Uwe Funk Manager ITM/PSE - Procurement Systems, Daimler AG
Daimler’s new Global Buying System GLOBUS has an effective web-based help function and user support now. We have chosen *instinctools’ innovative solution and because of it, our needs are satisfied in terms of multilingual content, flexibility and scalability
Ms. Inge Sub Director, QA & Documentation, Fujitsu Enabling Software Technology
With growing documentation requirements, we saw a need for a tool that would help us to manage our Product documentation based on DITA Standard efficiently and comfortably as well as publish the documentation in different formats. With DITAworks, we found the right solution and after careful analysis, the *instinctools team was able to bring the tool in our production environment in a short time.
Mr. Pierce Buckley Head of Operations and Products, Vox Generation Limited
instinctools are simply the best when it comes to Eclipse technology and content management. They supported us in achieving some of our main development targets by delivering high quality results on time and within budget. Their team provided a very cooperative and productive environment and contributed many creative ideas towards the best use of Eclipse technology.
Mr. Ulrich Callmeier Managing Director, acrolinx GmbH
The development team of *instinctools have fulfilled our expectations in terms of delivery schedule, quality and budget conformance. We will gladly place development orders to *instinctools also in the future.
Mr. Mark Myers Development Architect, Production Platform Management and Operations, SAP America
The DITAworks Webtop enables SAP to create and modify DITA maps and content in a visual web-based application. It provides an integrated user-friendly authoring experience that reduces the complexity commonly associated with modelling and authoring structured content.